Hospital Policies
Payment Policy
Spring Harbor Animal Hospital requires that all services performed are to be paid in full at the time of services, this extends to our current clients as well as our new clients. Unfortunately, we cannot perform any services if there is an outstanding balance on your account. We do not offer payment plans or bill for services; due to current outstanding balances. Your doctor will keep you informed of costs throughout the visit, and we are happy to provide price estimates for those who request them. If your pet is being brought in by someone other than you, you must provide a form of payment before any services are performed. This also applies to boarding, medication, and food pick-ups. We accept all major credit cards, checks (pre-existing clients ONLY), Scratch Loans and Care Credit. For new clients, Spring Harbor will only accept checks as a form of payment following one year of client status. You are able to sign up for a Scratch Loan or Care Credit online or over the phone, and can occasionally be approved immediately and given a line of credit to use the same day.
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ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
For the health of all patients and staff, dogs and cats admitted to the hospital must be current with vaccinations or receive them upon admission to the hospital.
A deposit is required on all emergency cases admitted to the hospital.
We require a $200.00 deposit for any future surgeries/dental procedures.
Appointment Policies
Missed Appointment Policy / Non-Refundable Deposit
Our goal is to provide quality individualized medical care promptly. No-shows, Late-Shows, and Cancellations inconvenience owners seeking timely medical attention for their pets. We would like to inform you of our policies regarding missed appointments.
Surgery Appointment Deposits
Due to the high demand for appointments, we are requiring that all clients pay a $200 deposit for all surgical and sedated procedures.
*This deposit is Non-Refundable if you do not cancel your pet(s) appointment 48 hours OR MORE in advance of the scheduled procedure.
Cancellation of an Appointment
To be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for your appointment. This time will be reallocated to another pet in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance.
No Show Policy
A “No Show”, is a client who misses their pet’s appointment without canceling it. This includes arriving 15 minutes after your pet’s scheduled appointment.
Clients who do not show up to their scheduled appointments without notice will be required to pay a deposit before scheduling another appointment (this applies even if it is your first no-show). The deposit would be $65 for exams and $25 for a technician appointment. This ensures that we are able to see as many patients as possible and provide care for those who need it.
How to Cancel Your Appointment
To cancel your pet’s appointment, please call or text 608-238-3461 as soon as possible. If you do not reach the front desk, you may email the hospital as well to SpringHarborAH@yourvetdoc.com.
Boarding Fee
All in-person appointments need to adhere to the following:
- Clients are expected to be present in the exam room for the duration of their pet(s) appointment.
- If, for any reason, you leave the premises during the appointment, you will be charged a $45.00 boarding fee.
Thank you very much for choosing Spring Harbor Animal Hospital to care for your beloved family member.